Sustainable Development Report 2019 demonstrates our company’s progress in vital issues such as corporate governance, people, innovation, customer satisfaction, contribution to responsible market functioning, environmental protection and social contribution. 

Those issues reflect the company’s vision, strategic priorities, values and its aim, as well as its commitment to function responsibly, for a better world for everyone. 

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Sustainable Development Report 2019, as presented in the next pages, illustrates the way in which we contribute to the sustainable development issues by implementing policies, procedures and programs. This Report also illustrates our progress regarding those issues using qualitative and quantitative performance indicators for 2019 as well as previous years.